Taking time to find the right HVAC company is extremely important. You don’t want a technician without experience working on your cooling or heating system. This can result in mistakes like improper system sizing that cause inefficient performance or frequent breakdowns. It can also increase repair costs and cause safety hazards. Fortunately, there are several questions you can ask to make sure you select the best HVAC technician.
1. How Many Years of HVAC Experience Do You Have?
Heating and cooling equipment is incredibly complex. Only those with skilled hands should work on them. Ideally, the company you hire will have at least 15 years of industry experience. This ensures their technicians know the proper techniques and follow best practices when doing installations, performing repairs, and performing tune-ups. Here at A/C & Plumbing Doctors, we have more than 20 years of hands-on experience with HVAC equipment. We can diagnose problems fast and restore comfort so you’re not left dealing with stress, discomfort, or high energy bills.
2. Do You Have NATE Certification?
NATE stands for North American Technician Excellence. Those with this certification have advanced knowledge and consistently meet rigorous industry standards. It reflects their ability to work on HVAC equipment with precision and care.
3. What Other Credentials Do You Have?
Many HVAC contractors will have other forms of credentials, like EPA certification or state-specific licenses. Asking about them gives you a good idea of their qualifications and commitment to industry standards.
4. Can I Check Out Customer Reviews?
Any contractor worth hiring will have customer reviews displayed on Google or their website. It’s very important that you read through them to see whether past customers are happy with the company’s work. Keep in mind that every contractor may have a few negative reviews. If you see more negative than good reviews, this is a clear sign to find a different company. 90% or more of the reviews should be positive.
5. Do Your Technicians Take Part in Ongoing Education?
The technology used in heating and cooling systems is constantly evolving. HVAC technicians need ongoing education to keep up with the latest tools, techniques, and standards. A company that prioritizes continued training will ensure its workers receive up-to-date knowledge and certifications to offer better service on every project.
6. What Types of Warranties Do You Provide?
Many companies offer labor and equipment warranties on their services. These protections are beneficial for long-term peace of mind. You don’t want to go without one because you risk paying out-of-pocket for unexpected repairs and dealing with unnecessary stress. With a solid warranty in place, you can rest easy knowing your equipment is covered if something were to go wrong. For example, if you have a new furnace installed and it quits working due to a manufacturer defect, a warranty will cover the repair or replacement.
7. Are You Licensed and Insured?
HVAC technicians in Arizona must have proper licensure to offer their services. If you come across a company without the state-required license, don’t hire them. Instead, find a company that meets all state and industry regulations, like A/C & Plumbing Doctors. Companies without licensure are much more likely to cut corners and leave you with unsafe or substandard work.
8. Can You Provide a Detailed Written Estimate?
Getting a detailed written estimate for an HVAC project will save you a lot of confusion. The estimate should list all parts, labor warranties, and possible charges so you know what to expect. At A/C & Plumbing Doctors, we offer online quotes with the utmost transparency and clarity. You won’t have to second-guess the cost or worry about hidden fees.
9. What Brands Do You Service or Install?
When you hire a company, you need to ask them if they service your system. You don’t want them to show up and not be able to help. At A/C & Plumbing Doctors, we service almost all brands of heating and cooling equipment, even ductless models.
10. Do You Offer Emergency HVAC Services?
Heating and cooling problems can happen at any time, and with no warning at all. That’s why you need an HVAC company that offers emergency service. Whether it’s a broken heater in the dead of winter or a failing AC at the start of summer, you need fast service. When you hire A/C & Plumbing Doctors, you can rely on emergency service year-round. We even offer same-day service for no extra charge.
11. Do You Offer Maintenance Plans?
All heating and cooling systems need professional maintenance, preferably once a year. Tune-ups keep the systems running for longer and with better efficiency. This improves indoor air quality and reduces energy costs, all while making the home more comfortable. A/C & Plumbing Doctors gives you many maintenance plans to choose from to stay on top of routine care.
12. How Do You Determine the Right System Size?
There is a very precise and important process that goes into picking the right size AC or heater for a house. It involves checking the insulation, calculating the square footage, and counting the number of windows. Technicians will also consider the location of the windows since those facing south and west tend to let in more heat and sunlight, which affects the system’s load. If the company can’t explain its sizing process, don’t hire them.
13. Do You Handle Permits and Inspections?
Some companies will help you with the permit and inspection processes. This makes doing installations and system replacements much easier. You won’t have to navigate confusing paperwork or mess with understanding local regulations. The company will make sure everything is up to code and properly documented so you don’t risk fines, delays, or failed inspections.
14. How Do You Ensure Indoor Air Quality?
Reputable HVAC companies understand how heating and cooling systems affect indoor air quality. They will evaluate your system and check for air pollutants when performing maintenance, so you are aware of any potential health risks. They may suggest air purifiers or ventilation upgrades to improve airflow and fight off dust, mold, and allergens. Cleaner air results in fewer allergy and asthma symptoms and helps the HVAC perform more efficiently.
15. What Financing Options Do You Offer?
HVAC costs can get expensive, and many HVAC contractors understand this. Some offer financing options so you can make monthly payment plans for large repairs or new system installations. Asking about these payment solutions will help you budget more effectively and avoid financial strain.
16. Do You Offer Any Special Promotions or Discounts?
In addition to financing options, some companies let customers use discounts and special promotions to reduce HVAC costs. At A/C & Plumbing Doctors, we offer deals like $2,000 off new AC units and $50 off repairs.
There’s no need to look any further for a reliable HVAC company. A/C & Plumbing Doctors offers premier services throughout Gilbert, AZ. Whether you need help with an AC replacement or a heater repair, we’re ready to assist.
Call A/C & Plumbing Doctors now to access top-tier HVAC services in Gilbert.
